We can help you increase and balance customer, operational and regulatory performance in your field operations. We offer practical, relevant consultancy on field operations improvement.
If you’ve chosen one of our partners’ solutions to optimise your field operations, we can provide the best implementation services, delivered by experts in technology and field service process.
We use our knowledge of field service technology and processes to develop our own software plug-ins, or custom develop something you need, to provide an edge in field service excellence.
Knowing if you’re doing the right things, or if your operational performance is where it should be, can be tricky. You’ll receive insight that will give you a realistic target, an expert view of what you can achieve, and practical advice on how to get there.
Too often, field service technology is implemented by generic consultants who don’t understand business drivers. With us, you’ll get software implemented that supports your objectives, and hands-on support from our expert team.
Software-as-a-service that enhances your capabilities, integrates with your existing systems, and just works. You’ll get low-cost tools that take your customer experience to the next level, or streamline back office processes, with no hassle.
We supported Northumbrian Water with both our Oracle Field Service Cloud expertise, via professional services and our rapid deployment tools, and with our field service consultants, to define their operational performance management framework.
Foxtel had been using Oracle Field Service Cloud for some time, but wanted to gain additional benefits from managing capacity. Our expert team analysed their configuration and processes to make practical recommendations.
We’ve worked with Worcester Bosch for a number of years to both implement Oracle Field Service Cloud, and provide supporting services that enhance their customer’s experience and their internal efficiency.
We deployed our tried-and-tested Healthcheck methodology to evaluate Bristol Water’s opportunities and readiness, in advance of the replacement of their existing scheduling and work management solution. Our report provided practical advice and detailed next steps.
Coca-Cola’s field operations was about to go through a period of change; we assessed the organisation’s field service capability and detailed a clear direction for future improvement.
E.ON’s meter installations team was under pressure to book and complete more appointments; using our uBook app, we implemented and now support a solution that allows field-based appointment booking with added contextual value.
Arqiva’s role in providing infrastructure and services of national importance puts huge criticality on their field service operations. We provided expert change management and business implementation services when they selected a new field service solution.
Anglian Water, often considered one of the UK’s top performing water companies, engaged Leadent to support its operational transformation, bringing all scheduling and dispatch functions, together with improved processes, into a single control centre.
Operations consulting specific to your field service challenges, delivered by our experienced team.
Your chosen field service solution, rapidly and pragmatically implemented by people who understand the process.
Software applications and bespoke development to enhance your field service operation
Insight into all the leading field service management systems, and a crack-team of experienced consultants who understand the business processes, mean we can implement field service solutions quicker and more effectively than our competitors. Customers value our down-to-earth, business-focused approach that delivers benefits to the operation, and keeps customer experience front of mind.
We’re most experienced with Oracle Field Service Cloud and IFS Service Management, but whatever technology you’re considering, there’s a good chance we know how to get the best out of it.
Whether it’s keeping your customers informed about their visit, having your technicians book appointments based on live capacity, or capturing the specific field-based information that you need for compliance, one of our pre-built applications can probably do a lot to improve your field service operation. Our solutions integrate seamlessly with your workflow and systems to deliver that additional competitive edge.
And if your field service challenge isn’t fixed with one of our existing applications, our team of developers (who, by the way, also understand field service) can almost certainly create something that does
“ Leadent’s in-depth review and improvement plan has shown how they understand not only the complex technical aspects but also the business – its needs and goals.
Talk to us about your ideas for improving your field operations
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