Capacity-based appointments

uBook’s core function is to provide simple self-service appointment scheduling, as a quick and easy way to deliver excellent customer service, by enabling customers to take control of their appointments.

Make life easy for customers; increase field utilisation

Allow customers and field workers to book appointments directly, without the need to check availability or capacity, improving the customer experience and driving revenue growth.

Understand demand

A better view of when your customers want service

Reduce incoming calls

Customers can manage their own appointments in real-time

Increase efficiency

Make better use of your appointment capacity

Grow Revenue

Book further appointments during customer visit

The uBook Difference

uBook is different to other appointment booking apps; we base appointment slots on your available capacity to create certainty and increase efficiency of resource.

“E.ON’s Field-Based Appointment Booking app sits on the engineers’ mobile device and allows them to book metering appointments when they visit customers to do other work. We customised uBook to meet their exact requirements.”

Ross Coundon

CTO, Leadent

Smart Metering

1000s Appointments booked