Field service expertise

For us, field service is more than a line item within a generic portfolio of business and technology services.  Supporting the improvement of field operations is all that we do. Every day.

It’s not just about what we do, but also how we work

Choosing to work with us is an important decision. Our customers endow us with their time, energy and opportunity so we can make a meaningful difference to their operations.  We do everything we can to make it a positive experience for all.

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Honest advice

A candid, comprehensive assessment of the options with no hidden agenda.

Practical solutions

Feasible recommendations that will have a net positive impact on your field operations.

Adaptable technology

Flexible contracts, future-proof technology and a commitment to knowledge-share.

Down-to-earth approach

Enjoyable, motivating and rewarding projects, focused on delivering value.

Field service is not a generic business process. It’s where your key business pillars of customer experience, efficient operations and employee engagement all meet. If you get it right, the sky’s the limit; if you get it wrong, business performance quickly suffers.

That’s one of the reasons that Leadent covers the full spectrum of services from consulting advice to software development; our experience of the end-to-end process and the customer drivers give us the acumen to build apps and solutions that really provide what our customers need.  For example, when we noticed that field service solutions were more focused on efficiency than customer experience, we helped to plug that gap with the development of On My Way for last-mile customer communications, just one example of our expertise being turned into an easy-to-use, flexible technology solution.  It’s that insight into what matters to the modern field service organisation that fuels our innovation and shapes our ability to implement seamlessly.

We can work this way because most of our people have ‘been there and done it’ for some of the UK’s leading field service organisations.  We generally only hire experienced people who’ve been on the front line because they talk the language of field service, and they understand our customers’ perspectives on what’s important and what’s not.

I have no doubt that there is a genuine need for specialists in field service. Time and again, we are asked to provide that relevant, experienced input that’s perhaps lacking in other partners. I’m proud to be able to speak to our customers with the confidence that our team really know their stuff and can make a difference.
Alastair Clifford-Jones, CEO