The field service market is mature and crowded, but at the enterprise level, a small number of global solution vendors dominate. Each has its own strengths and a loyal customer base, and, through our many years in this domain, we have a solid understanding of all the significant contenders. We provide objective and independent consultancy advice to our customers, only ever recommending a solution that we believe is right for the particular business objectives of an organisation.
When it comes to technology implementation, we work with a smaller number of vendors so that we can develop and retain genuine expertise and provide a rapid, business-focused implementation experience for our customers.
Oracle Field Service Cloud
We have long-standing experience in implementing OFSC across various industries and geographies. We can have the solution up and running in as little as 8 weeks and integrate with a multitude of back-end and mobile solutions. We provide support and continuous improvement services for lasting value from OFSC.
IFS Service Management
We have detailed knowledge of the processes that support IFS’s Field Service Management (FSM), Planning, Scheduling & Optimisation (PSO) and Customer Experience (CE) solutions. We provide implementation services to organisations of all sizes and advise on how to get best value from the software.
“ In our years of working with Leadent, we’ve found them to be one of the best partners to deal with - knowledgeable about OFSC, reliable in delivery and always focused on customer value.