End-of-life system

The Challenge

An aging and increasingly inflexible scheduling system to which the business was largely ambivalent and failing to see value. A diverse range of processes and workarounds.

Insightful Methodology

Our Solution

We deployed our Healthcheck methodology to get ‘under the skin’ of the issues facing the field operations business and supporting functions in use of the existing tool.

Evidence for Change

The Benefits

Bristol Water was able to move into a technology selection process with a clear understanding of the capability needed and the innovations to prioritise.

Quality Deliverables

The Results

Bristol Water received high quality, usable reports that detailed their current issues, opportunities for improvement and defined pathways to making a change.

This project was an opportunity to really push the agenda for change and to embrace the opportunities that are available. I had a lot of really great feedback regarding the Health Check report, its approach and its findings. The phrase 'one of the best pieces of consultancy ever' was aired.

Head of Information Services

Bristol Water