Capacity Management

The Challenge

Foxtel’s territory (Australia) presented issues in managing capacity across a workforce that was widely distributed; they were keen to use OFSC’s functionality to best effect.

Targeted Expertise

Our Solution

We conducted a remote, mini review of Foxtel’s operational priorities and processes, and compared this to their OFSC configuration to identify opportunities for improvement.

Improved Coverage

The Benefits

Foxtel was able to implement the changes in OFSC itself and become more self-sufficient in capacity planning, supported by our OFSC experience.

Practical Advice

The Results

Our report showed how different approaches to managing capacity within OFSC could affect Foxtel’s business outcomes, with detailed advice on how to deploy this in OFSC.

The OFSC Healthcheck was really beneficial for us. It helped to clarify the work required to do to improve our performance in Capacity and Supply Planning. [Leadent’s Consultant] is great... easy to work with and really understood our business and the Australian geographical challenges.

Angela Figueroa

Head of Business Operations – Customer Installations & Supply Chain, Foxtel