Intuitive and Expansive

Remote experts can reach out and touch the equipment their colleague or customer is working on. Help is provided quickly and instinctively without the need for complex training or infrastructure.

Visually interact with customers and technicians

Merge two real-time video streams, so your experts can virtually reach out to give detailed help. Complete support calls in minutes. Deliver an excellent customer or employee experience.

Reduce visits

Avoid sending a technician unnecessarily

Improve customer experience

Provide a smooth path to issue resolution

Increase first-time fix rate

Provide expert help to resolve issues quicker

Reduce operating costs

Get value from your experts whilst in the office

The Merged Reality Difference

This solution is the only one that uses patented ‘merging’ technology to combine two separate video streams.  Easy to implement without costly infrastructure or integration.

“We’re proud to be taking advantage of this cutting-edge technology and driving down costs as well as improving the overall customer experience.”

Senior Manager, Global Service Technology Company


Increased effectiveness from non-verbal cues