Flexible Operations
The Challenge
Arqiva operates and maintains infrastructure of national importance, but needed to become more flexible and efficient in its service delivery, to meet industry challenges.
Field Review
Reviewed the maturity of Arqiva’s field operational capabilities, systems and processes, with a specific focus on demand and capacity modelling.
Business Implementation
Acted as trusted advisor and change specialist on the programme to implement Arqiva’s chosen field service solution, leading communications, training and user testing activities.
End-to-end Processes
Supported the business to define and harmonise a set of shared, common processes across the operational organisation, with a view to developing a ‘One Arqiva’ approach.
Best Practice
Our Solution
We shared our experience and knowledge of best practice in field service and ensured Arqiva was equipped to provide a more agile and responsive operation.
Relevant Support
The Results
Arqiva was able to move forward with its transformation plans, confident in its vision and with targeted support to deliver value in the areas that most needed it.
Operational Savings
The Benefits
We highlighted how Arqiva could achieve a significant one-off saving, as well as £2.9m of annualised savings through improved processes and technology.
“ Leadent’s approach fitted exactly what we were looking for in terms of a very in-depth look at the drivers of our business but in a very rapid time frame. Unlike some other consultants they don’t just tell you what you already know about your business—they take ownership of the problem and real pride in delivering the goals