Reliable, knowledgeable implementation from a team that understands the processes, means the system is always designed to meet business needs.
We’ve implemented systems in complex and simple field operations; sometimes Minimum Viable Product, sometimes full transformation.
“I think our customers really appreciate the pragmatic way that we tackle an implementation. Yes, we have a methodology to structure the process, but we always tailor it to the organisation’s preferred pace and method of delivery; we listen to what they want to achieve and how they want to work.”
8-12 weeks for simple implementation
It’s not easy to implement a new scheduling or work management solution because it touches all the pivotal parts of your operation. That’s why this is not a project for generic implementation consultants; our experience means a more precise approach and a less painful journey.
Focused on minimising expensive customisation and maximising benefits
Tools and techniques to support a rapid project that fits the customer
Enthusiastic people who know the tool and the field service process
Ongoing support to assure the anticipated benefits are realised
Understanding how things work now and the vision for the project is the first step. This can range from a few days to a few weeks, depending on the complexity of your operation and extent of the change.
Architecting the new solution based on a combination of out-of-the-box functionality, customer requirements and best practice results in a fit-for-purpose design within a predictable budget.
A mix to waterfall and agile techniques means the build process is interactive and transparent, leaving no big surprises, but with the rigour and process to ensure a robust solution.
Knowledge transfer to the customer’s team is central to this phase, coupled with our own hands-on support where it’s needed, resulting in self-sufficient and confident system ownership.
Implementing a field service solution is rarely a one-time endeavour; delivering true benefits requires ongoing refinement and enhancement; we can support continuous improvement with a range of flexible support packages.
