Make life easy for customers; increase field utilisation
Allow customers and field workers to book appointments directly, without the need to check availability or capacity, improving the customer experience and driving revenue growth.
Capacity-based appointments
uBook’s core function is to provide simple self-service appointment scheduling, as a quick and easy way to deliver excellent customer service, by enabling customers to take control of their appointments.
Understand demand
A better view of when your customers want service
Reduce incoming calls
Customers can manage their own appointments in real-time
Increase efficiency
Make better use of your appointment capacity
Grow Revenue
Book further appointments during customer visit
The uBook Difference
uBook is different to other appointment booking apps; we base appointment slots on your available capacity to create certainty and increase efficiency of resource.
“E.ON’s Field-Based Appointment Booking app sits on the engineers’ mobile device and allows them to book metering appointments when they visit customers to do other work. We customised uBook to meet their exact requirements.”
Ross Coundon
CTO, Leadent
Smart Metering
1000s Appointments booked