Visually interact with customers and technicians
Merge two real-time video streams, so your experts can virtually reach out to give detailed help. Complete support calls in minutes. Deliver an excellent customer or employee experience.
Intuitive and Expansive
Remote experts can reach out and touch the equipment their colleague or customer is working on. Help is provided quickly and instinctively without the need for complex training or infrastructure.
Reduce visits
Avoid sending a technician unnecessarily
Improve customer experience
Provide a smooth path to issue resolution
Increase first-time fix rate
Provide expert help to resolve issues quicker
Reduce operating costs
Get value from your experts whilst in the office
The Merged Reality Difference
This solution is the only one that uses patented ‘merging’ technology to combine two separate video streams. Easy to implement without costly infrastructure or integration.
“We’re proud to be taking advantage of this cutting-edge technology and driving down costs as well as improving the overall customer experience.”
Senior Manager, Global Service Technology Company
430%
Increased effectiveness from non-verbal cues