Ace customer visits
On My Way gives customers all the information they need to know about their service appointment, including the location of the technician visiting their home, in real-time via their desktop or mobile device. Reduces calls to contact centre and improves customer experience.
On My Way
Provide real-time updates to your customers on their service visit.
Book appointments in the field
uBook allows customers and technicians to book appointments from the field, based on actual and real-time capacity. Provides power to customers to organise their own schedule, book and reschedule their appointments, and reduces appointment-booked overheads.
READ MORE
uBook
Dynamic self-service appointment scheduling.
Probe field performance
The Field Analytics suite provides timely and reliable intelligence and dashboards to understand and examine the real-time performance and effectiveness of your operations field force. Enables continuous improvement and intelligent decision-making.
READ MORE
Field analytics
Steer performance with a different view of your field operation.
Extend field service capability
Plug-ins and Enhancements add improved functionality to incumbent field service solutions by increasing capability, removing manual workarounds and streamlining process. Spreads efficiency in the field and back-office.
READ MORE
Plug-ins & Enhancements
Add capability to OFSC with Plug-Ins that improve workflow or data management
Give instant, contextual help
Merged Reality puts people and experiences together, for rich visual interaction between customers, technicians and the back office. Uses a unique virtual interactive presence to reduce visits and increase first-time fix.
READ MORE
Merged reality
Put experts directly in front of customers or inexperienced technicians without having to visit.
Custom Development
The complexity of field service means no pre-built solution can meet all the requirements of all businesses. We have a unique ability to quickly and perceptively turn field service processes into usable technology.
Expert Custom Development
Best in class custom development by Field Service experts.