The field service market is mature and crowded, but at the enterprise level, a small number of global solution vendors dominate. Each has its own strengths and a loyal customer base, and, through our many years in this domain, we have a solid understanding of all the significant contenders. We provide objective and independent consultancy advice to our customers, only ever recommending a solution that we believe is right for the particular business objectives of an organisation.
When it comes to technology implementation, we work with a smaller number of vendors so that we can develop and retain genuine expertise and provide a rapid, business-focused implementation experience for our customers.
Oracle Field Service
We have long-standing experience in implementing OFS across various industries and geographies. We can have the solution up and running in as little as 8 weeks and integrate with a multitude of back-end and mobile solutions. We provide support and continuous improvement services for lasting value from OFS.
FLS
FLS Visitour provides customers with flexible, configurable scheduling capability that delivers real-time optimisation with precision. Leadent Digital works with FLS to provide consultancy, implementation, and supporting services resulting in a comprehensive, market-leading field service solution.
IFS Service Management
We have detailed knowledge of the processes that support IFS’s Field Service Management (FSM), Planning, Scheduling & Optimisation (PSO) and Customer Experience (CE) solutions. We provide implementation services to organisations of all sizes and advise on how to get best value from the software.
WorkWave
We are a proud partner of WorkWave – certified to resell, onboard and support WorkWave Route Manager and WorkWave ServMan solutions to small- and medium-sized businesses in need of last-mile schedule optimisation and field service management software.
“ In our years of working with Leadent, we’ve found them to be one of the best partners to deal with - knowledgeable about OFS, reliable in delivery and always focused on customer value.